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Frequently Asked Questions: smiley360.com

FAQ:smiley360.com | FAQ:Smiley360 Connect

An educated smiley360.com member is the best smiley360.com member. We want you to get the most from our community, so we strive to be completely transparent in providing information on what smiley360.com is, how it works, why it exists, and what being a part of the network means for you. We're here to help. See this FAQ for answers to common questions, or feel free to contact us if there's anything else we can do to help you, to improve our community, or if you just want to connect!

smiley360.com
 

What is smiley360.com?

In a nutshell, smiley360.com is a network of consumers. Our consumers participate in our social media programs and receive different products and services. They talk—the world listens.

And what does that mean for me?

You get to be among the first people to learn about new brands and products. We'll give you brand spanking new products and services to try out. Share your experience with your family and friends. Then, let us know about those interactions. Your honest opinion helps the companies improve their products. You have zero obligations and no pressure. We really want to know what you think.

Is there a cost to join?

A smiley360.com membership is free of charge.

What do I get for being a smiley360.com member?

We're glad you asked. A smiley360.com membership comes with many benefits:

  • Knowing your opinions will be heard
  • The chance to try products, services, and experiences
  • Unique benefits that become available as your smiley360.com Status improves

Can I earn money for being a smiley360.com member?

We don't reward our members with money as a thank you. We don't want your interactions with us to be anything but genuine. But you can earn other things:

  • Status Promotions—We award status promotions to our most active and informative members. Improved status allows you to sign up for more missions, as well as early invites to some of our popular ones.
  • Rewards and special offers from popular brands and merchants.

What are Status and Smiles?

Status and Smiles are a way of knowing where you fit in at smiley360.com. Allow us to explain.

STATUS

Status is your rating within the smiley360.com community. There are 5 status levels:

  • Level 1: Everyone begins here.
  • Level 2: When you complete your first mission, you advance to Level 2. Every new member has at least one offer to Share smiley360.com
  • Level 3: Now we're talking. You reach level 3 at 5 missions and 300 smiles (more about Smiles below...)
  • Level 4: After 20 missions and 1000 smilies, you're really a smiley360.com VIP. You'll shape the very future of smiley360.com by participating in our Leadership Panel, moderating on Smiley360 Connect, and more.
  • Level 5: The cream of our smiley360.com crop are hand selected to become Level 5 smiley360.com members. Top rewards are reserved for top members. Stay tuned for more, and keep racking up those Smiles.

SMILES

Smiles are the currency of smiley360.com. But how do you earn them? Glad you asked!

Everything you do to help smiley360.com turns into Smiles. It's our way of saying "thanks" for being part of the community. Your smiles help determine your status, but we also have a whole range of other great things in store for those little guys! Stay tuned…

You can earn Smiles in all sorts of ways:

  • Becoming a Member
  • Completing Profile Surveys
  • Logging In
  • Creating a Smiley360 Connect
  • Adding Content to a Smiley360 Connect
  • Completing Missions
  • Recruiting new smiley360.com members

…and more!

REWARDS

Earning Smilies could bring you Rewards like:

  1. Improved status within the smiley360.com community
  2. Chance to participate in some popular Internet shows
  3. Invitation to our end-of year-gala
  4. Opportunity to serve as a smiley360.com brand manager
  5. Becoming a "Featured Fan" on the Smilel.ly home page

Pretty cool, right? We plan to add even more features and rewards, so keep coming back to smiley360.com!

Will smiley360.com reward me for positive reviews?

No, we only want your honest, genuine opinion. We do not pay or give special credit for positive reviews and opinions. For social media to be credible and powerful, it needs to be voluntary and not due to compensation of any kind. However, since Members volunteer their time to submit reports and answer polls to let us know about their real communication, we think it's only fair we show our appreciation with Status and Stuff.

What if I give negative feedback about a competitor's brand? That should help the brand I like, right?

Actually, here at smiley360.com, we like to keep things positive. You don't need to bad-mouth one brand in order to promote another.

Is smiley360.com one of those "freebie" sites?

Nope. While Members often receive complimentary product samples or access to services, we're not one of those freebie sites. Instead of simply handing out products, our goal is give everyday consumers the chance to learn about new products and services. More importantly, we let them make their voices heard by sharing those opinions with others, including our clients.

How much time will I have to devote to smiley360.com?

There's no set amount of time you need to spend with smiley360.com. Of course, the more effort you put into it, the better your smiley360.com experience will be. We reward active smiley360.com members with special perks (more on that in a bit). So make sure you report all your interactions back to us, whether it's Twitter or word of mouth-we want to know.

If I join smiley360.com, am I obligated to do anything?

Never. At smiley360.com, you join only the programs you're most interested in. Simply follow the smiley360.com Member Agreement when you do choose to spread the word about one of our missions.

So I've joined smiley360.com. Now what?

After you've selected a smiley360.com username and password, you'll be prompted to set up your profile. Once you do that and confirm your e-mail address, your account will be created and verified. When your account is verified, we suggest you visit My smiley360.com, to:

  • Join the Smiley360 Connect community
  • Explore the available missions
  • Take polls that help us match you with the right missions
  • Learn more about smiley360.com via tutorials and info in the smiley360.com lab

Will smiley360.com tell me what to say?

We want you to be honest. Share the positive and the negative experiences you have. We'll never tell you what to say, but we will provide you with valuable information, suggestions, and tips. What you say is up to you, just make sure the people share with understand that you're part of smiley360.com and that we provided you with a means to try the product or service.

Does smiley360.com plant false or anonymous comments around the internet?

No. Misleading online marketing damages not only our credibility, but also the credibility of our clients. Our Members are open and honest, sharing opinions through word of mouth, both online and offline.

If I sign up for smiley360.com, will you spam me?

No way. We hate spam as much as you do. Nobody will ever contact you without your consent, and the only e-mails you'll receive from us will be smiley360.com-related information.

What do you do with my personal information?

We don't sell or market your personal data. It's all confidential. We ask for your information so we can match you with the best programs and enhance the smiley360.com experience overall.

For more details, please refer to our Privacy Policy.

How many people belong to smiley360.com?

Currently (January 2010) there are over 300,000 members across the United States.

I live outside the USA. Can I still sign up as a smiley360.com member?

We're sorry, but at the moment smiley360.com is open only to US residents.

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