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Frequently Asked Questions: Smiley360

FAQ:Smiley360 | FAQ:My Smiley360 | FAQ:Smiley360 Connect

 

An educated smiley360.com member is the best smiley360.com member. We want you to get the most from our community, so we strive to be completely transparent in providing information on what smiley360.com is, how it works, why it exists, and what being a part of the network means for you. We're here to help. See this FAQ for answers to common questions, or feel free to contact us if there's anything else we can do to help you, to improve our community, or if you just want to connect!

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What is Smiley360?

Smiley360 is a community of people who love brands. Members participate in "missions" in which they receive products for free in exchange for sharing their opinions both online and offline. The goal is to get people talking about the product and to give feedback to the product manufacturer.

Free products? What's the catch?

There is no catch. It's free to become a Smiley360 member. All we ask of you is that you share. The better you share, the better chance you have of getting future missions.

How does a mission work?

Missions are different every time, but usually go something like this:
  1. Members receive an offer via email to take a survey. This survey helps us identify the most suitable members for a particular mission.
  2. If you qualify for a mission, you will receive a confirmation email and a link to your mission page, which is where you start your sharing.
  3. You receive your Smiley kit in the mail, containing the free product sample, a Smiley360 sharing guide and sometimes coupons, extra information and additional products to help you complete your mission.
  4. You try the product and start forming opinions.
  5. You use the Smiley360 sharing tools to tell us, the brand and your friends how you feel about the product.

What are the Smiley360 sharing tools?

This is the most important feature of the Smiley360 website, because it's how we know that you’ve shared on a mission. Use these tools to post to Facebook and Twitter, to write a review on Smiley360 Connect, to share a ClickThru link around the web, and to tell us how you shared offline with the Face2Face tool. We collect the thoughts that you share with us and send your feedback to the brand. With the help of these tools, we award you with Smiles.

What are Smiles?

Smiles are the currency of Smiley360. Smiles are awarded for everything you do on Smiley360.com, such as:
  • Completing a survey
  • Using the Smiley360 Sharing Tools to share on a mission
  • Completing a mission
  • Referring a friend to Smiley360
  • Writing a review on Smiley360 Connect

What are the Levels of Smiley360 members?

Every member of Smiley360 has a level. Here's a breakdown of each level:

Level 1 - You've just signed up. Welcome!

Level 2 - You've completed your first Smiley360 mission. Every new member has a Welcome mission waiting for them when they join.

Level 3 - You've completed 5 missions and earned 300 Smiles. A mission is complete when you've earned all the available Smiles for the mission.

Level 4 -You've completed 20 missions and earned 1000 Smiles.

Level 5 - You've been hand-picked by us to be an elite member.

What should I say about the free product I received?

Smiley360 members give their honest and genuine opinions about the products they receive. What you say is completely up to you and we will never tell you what to say. We harness the power of social media to help people share their thoughts online. However, as a Smiley360 member, you agree to always disclose that you have been compensated with a FREE product sample when sharing through Smiley360. This is in accordance with the Federal Trade Commission Guidelines, available on the FTC website here: http://ftc.gov/os/2009/10/091005revisedendorsementguides.pdf.

Why do you ask me for my personal information?

When you sign up for Smiley360, we ask you to fill out a profile. This profile helps us get to know you and offer missions that are best suited to you. Every Smiley360 mission is tailored to a specific group of people. A completed profile means we can match you with the missions that are right for you. All information you provide to us is completely confidential. We will never pass on your information to a third party. For further details on this, please read our privacy policy

Is Smiley360 a "freebie" site?

While our members receive free products, we're not a freebie site. Instead of simply handing out free products, our goal is give everyday consumers the chance to learn about new products and services. More importantly, we let them have their voices heard by sharing those opinions with others, including our clients.

Does it cost money to become a Smiley360 member?

No! There is no cost to join Smiley360. We also cover all shipping and handling costs. All we will ask from you is that you share your opinions!

Is Smiley360 open to people outside of the United States?

We're sorry. At present, Smiley360 is only open to residents of the United States.

What is Smile.ly?

Smile.ly is our old name that we no longer use. We're now called Smiley360!

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